1. What areas do you deliver to?
We deliver throughout UAE. One-day in advance delivery across the UAE and same-day delivery for Abu Dhabi customers. For delivery outside our standard zones, please contact us to make special arrangements.
2. How can I place an order?
You can place an order directly through our website by selecting your desired products and following the checkout process. Alternatively, you can Whatsapp us at +971507447945 or email us at kado.flowersae@gmail.com.
3. Do you offer same-day delivery?
Yes, same-day delivery is available for orders placed before 5:00pm. For Abu Dhabi Emirate only.
4. How can I track my order?
Once your order is dispatched, you will receive an email confirmation with tracking details. You can use this information to monitor the status of your delivery.
5. Can I customize my order?
Absolutely! We offer custom floral arrangements to suit your preferences. Please visit our "Customize It" section or contact us directly to discuss your requirements.
6. What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if you experience any issues with your order, please contact us within 24 hours, and we will do our best to resolve the matter.
7. How do I contact customer support?
For any questions or concerns, you can reach us via WhatsApp +971507447945 or email us at kado.flowersae@gmail.com. We are here to help and ensure your satisfaction.
8. Are there any seasonal promotions or discounts?
We occasionally offer seasonal promotions and discounts. To stay updated on our latest offers, follow us on Instagram @kadoflowers.ae or sign up for our newsletter.
9. What should I do if my flowers arrive damaged?
If your flowers arrive damaged, please contact us immediately with photos of the damaged items. We will work with you to resolve the issue promptly.